1. Service scope
Zezima provides managed cybersecurity services as described in commercial agreements and service schedules. Specific capabilities and limits are defined in contract documents.
2. Partner responsibilities
Partners are responsible for accurate service information, cooperation during onboarding, and maintaining required permissions and technical configurations in client environments.
3. Commercial terms
Pricing, billing terms, renewal terms, and minimum commitments are agreed in writing and may vary by partner type, seat count, and deployment scope.
4. Availability and changes
Service features may evolve over time. Zezima may update service components where necessary to maintain security quality, compatibility, and operational reliability.
5. Third-party technology
Zezima services may incorporate third-party security technologies. Features, availability, and technical capabilities can depend on third-party platform conditions and licensing.
6. Limitation of liability
Security services reduce risk but cannot eliminate all risk. Liability, exclusions, and limitations are set out in signed commercial agreements.
7. No guarantee of threat prevention
No security service can guarantee complete prevention of all threats. Zezima provides risk-reduction capabilities and guidance but does not warrant absolute security outcomes.
8. Contact
For legal or commercial enquiries, contact Zezima through your account representative or website contact channel.